I’m not receiving the OTP code to verify my account, why?

This FAQ page provides detailed instructions on what to do if the OTP code is not received during registration, login, or password reset. It explains the steps to check your email inbox, including the spam folder, and the recommended actions if the issue persists, such as retrying the procedure or contacting support.

If you think you have not received the verification OTP code, we recommend following these steps:

Wait a few seconds: sometimes the code delivery may be slightly delayed.
Check your inbox: make sure the email has not already been delivered.
Check the spam folder: in some cases, the email containing the OTP may have been filtered by your email provider and moved to spam.

What to do if I still don’t receive the code?

If, despite the checks above, you still don’t receive the OTP code, we recommend:

Repeat the procedure: try the registration, login, or password reset again.
Contact support: if the issue persists, reach out to our support team, who will assist you directly and resolve the problem as quickly as possible.

Is a free trial available?

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I did not receive the OTP code after registration, login, or password reset. What should I do?What to do if I still don’t receive the code?