Why does Amazon cancel my orders for suspicious activity?
In recent years, Amazon has significantly increased its security checks on the platform. This has made it more common to receive cancellations of placed orders or temporary suspensions of accounts with the reason “suspicious activity”.
Below are the most frequent causes and possible solutions.
Possible causes
Payment issues
- Credit or debit card declined or flagged as suspicious (e.g. too many failed attempts).
- Use of virtual cards, prepaid cards, or gift cards in an inconsistent manner.
- Difference between billing address and the address registered on the card.
Unusual shipping address
- Orders shipped to addresses different from usual or located in unusual countries.
- Use of “locker” addresses or pick-up points combined with new accounts.
Unusual account behavior
- Creation of multiple accounts from the same device or the same IP address.
- Numerous orders in a short period of time, especially if of high value.
- Frequent returns or past disputes.
- Logins from VPNs, proxies, or foreign IP addresses compared to the residence.
Amazon’s internal anti-fraud checks
- Algorithms detecting suspicious purchasing patterns (e.g. recurring use of different cards).
- Links to accounts already blocked or suspended.
- Orders that fall into typical fraud scenarios.
- Using the same device on which other accounts were suspended.
What you can do
-
Check payment details
Use a card in your name with a consistent billing address. -
Use a unique payment method for each account
Avoid using the same card across multiple Amazon accounts. -
Verify the shipping address
Keep addresses consistent with your previous orders. -
Avoid using VPNs or dynamic IPs
Connect from a stable connection in your country of residence or use static residential proxies. -
Contact Amazon support
In some cases, support can manually unblock the order or request verification documents, such as an ID card or bank statement.